Complete the Six-Step Shipper Application

Complete Account Information, Locations, Services, Schedule, Plan, and Verification with the exact prerequisites that control each Next button.

Who can do this

• Anyone considering becoming a shipper can review the full application requirements.
• Only the verified Shipper owner account can save and submit its application.

Before you start

• Verify the email and sign in as a shipper owner.
• Prepare identity/business documents, phone access, warehouse addresses/photos/capabilities, service prices, operating schedule, and a payment card if the selected plan requires it.

Steps

1. Step 1 - Account Information: choose individual or business, enter owner/contact information, verify the phone code, complete business identity fields when applicable, upload a profile photo or logo, and upload at least one warehouse/storage photo.
2. Step 2 - Locations: add at least one real operating location, describe storage type, size/capacity and facility capabilities, and mark one location as the default shipment-receiving address. Configure a return-receiving location before offering return receiving.
3. Step 3 - Services: select at least one receiving service and at least one fulfillment service, then configure and save a price for every selected service. Removal alone does not satisfy the fulfillment requirement.
4. Step 4 - Schedule: set the time zone, order-processing commitment, weekday cutoffs, optional weekend availability/cutoffs, at least one carrier handoff method, carrier pickup times when enabled, inbound receiving days/hours/processing, and return timeframes when returns are offered.
5. Step 5 - Plan: registration itself is free. Compare the current limits and choose the intended plan/cycle; the $0 Free plan currently supports up to 5,500 fulfillment orders per month from one warehouse. Set the default client payment type, understand that direct payments carry no per-service referral fee while Fulfield-managed service fees are charged only when the shipper receives income through Fulfield, and add a plan payment card only when the selected plan has a nonzero price.
6. Step 6 - Verification: an individual uploads a driver license and, when the address check requires it, a government ID; a business uploads business-registration and tax-ID documents.
7. Read the persistent blocker above the navigation buttons. Use Go to Step when shown, correct the named field, review all dependent locations/services/prices, and submit Complete Registration once no blocker remains.

Fields and decisions

• The application has six steps in this order: Account Information, Locations, Services, Schedule, Plan, Verification.
• The shipper profile photo/logo and warehouse photo are required because approved information is used in public discovery and profile review.
• Pricing currency and units must match how the warehouse actually bills. Every selected service needs a saved pricing configuration.
• A default shipment-receiving location is mandatory even when multiple locations are entered. Return receiving has its own location dependency.
• Paid-plan cards fund the shipper subscription, not client work and not the payout destination. The subscription is separate from any income-based referral fee on Fulfield-managed client services.
• Verification documents depend on individual versus business account type. Upload only the requested document and make names/addresses legible and consistent.

Finished when

• Submission succeeds and the account routes to Pending Approval.
• The saved application contains the expected locations, prices, schedule, plan, and verification documents.

What this changes

• Creates the shipper profile that admins review and that later becomes the public/contract service baseline.
• A paid plan can create payment-method or subscription setup; review the plan terms before submission.

Common problems

Next or Complete Registration is blocked.

Read the persistent blocker, use Go to Step when shown, and complete the named field rather than repeatedly submitting.

A service cannot be enabled.

Confirm its prerequisite location or required service and complete every price/unit field visible for that service.

The draft restored the wrong step or plan.

Review all six step summaries before submission and correct the plan selection; contact support if saved data repeatedly reverts.

Safety checks

• Use truthful facility, capacity, service, and verification information.
• Do not submit placeholder prices, unsupported services, or documents containing unrelated sensitive information.

When to contact support

• Contact support when phone verification, plan loading/payment, document upload, address selection, or a correctly completed step remains blocked. Include the step number, blocker text, and screenshot without document secrets.

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Owner: Fulfield Product Support | Content version: 2026.09.01.1 | Last verified: 2026-09-01