Create a client or shipper login, verify the email with the six-digit code, and recover when the code does not arrive or expires.
Who can do this
- Available before sign-in
- Access to the email inbox being registered
Before you start
- Choose the correct client or shipper role.
- Prepare a unique email address and a password that satisfies the on-screen strength checklist.
- Accept the linked legal terms before continuing.
Steps
- Open Sign Up, choose Client or Shipper, accept the legal terms, and continue with email.
- Enter first name, last name, email, and a password that passes every displayed requirement; submit Create Account.
- Open the verification message sent to the same email address and enter its six-digit code on the registration page.
- If the code expires or never arrives, check spam and filtering, confirm the displayed email, then use Resend Code once and use only the newest code.
- After verification succeeds, sign in and complete the role-specific registration instead of creating another account.
Fields and decisions
- The password must satisfy the live checklist; do not rely on an older minimum-length rule.
- Verification codes are tied to the email and attempt that generated them; an older code may stop working after resend.
- Social sign-in creates or accesses an account through the provider and may follow a different verification path.
Finished when
- Email verification succeeds and the account can sign in.
- The user is routed to client or shipper registration for the selected role.
What this changes
- Creates an account record and sends verification/security email.
- The selected role determines the portal and registration workflow.
Common problems
No verification email arrives.
Wait briefly, check spam and filters, verify the address shown, then resend once. Add the Fulfield sender to allowed contacts before trying again.
The code is invalid or expired.
Use the newest six-digit code. Request a new one if needed and do not enter codes from earlier emails.
The email is already registered.
Use Sign In or Forgot Password. Do not create a second account to bypass the message.
Safety checks
- Never send a verification code or password to support.
- Do not repeatedly request codes; throttling may temporarily delay further messages.
- Contact support when the correct email receives no code after one resend, social sign-in attaches to the wrong role, or verification succeeds but login loops back to registration. Include the email and timestamp, not the code.
Owner: Fulfield Product Support | Content version: 2026.09.01.1 | Last verified: 2026-09-01