Sign in with email or an enabled social provider, complete two-factor verification when required, and follow the correct portal redirect.
Who can do this
- A verified Fulfield account
Before you start
- Use the email or social provider linked to the account.
- Have access to the phone or verification channel when two-factor authentication is enabled.
Steps
- Open Sign In and choose email/password or the same Google or Facebook provider used when the account was created.
- For email sign-in, enter the registered email and current password, then submit.
- If prompted for two-factor authentication, enter the current code sent to the registered phone; use Resend Code only when the first message does not arrive.
- Complete any required legal acceptance or password-expiration reset shown after authentication.
- Confirm the redirect matches the account: client portal, shipper registration/pending approval/portal, or admin portal.
Fields and decisions
- OAuth buttons appear only when the provider is enabled by platform settings.
- A shipper that has not completed registration or approval is intentionally routed to the applicable registration state.
- An expired password redirects to Forgot Password with the email prefilled.
Finished when
- The correct role portal loads and the account menu shows the expected identity.
- Two-factor verification is complete when the portal loads; the code itself is not reusable.
What this changes
- Creates an authenticated session and may record security/login activity.
- Resending two-factor authentication sends a new code and can invalidate the earlier one.
Common problems
Credentials are rejected.
Check the email spelling and keyboard state, then use Forgot Password instead of repeated guesses.
Two-factor code does not arrive.
Confirm the phone can receive messages, wait briefly, then resend once and use the newest code.
Login opens the wrong registration state.
Do not create another account. Capture the destination URL and contact support.
Safety checks
- Never share passwords or two-factor codes.
- Avoid repeated failed attempts because security controls can temporarily restrict access.
- Contact support for a role mismatch, inaccessible two-factor phone, repeated OAuth loop, or a verified account that cannot reach its expected portal. Include the email, provider used, time, and destination URL.
Owner: Fulfield Product Support | Content version: 2026.09.01.1 | Last verified: 2026-09-01