Know what happens after submission, how to respond to requested changes, and when the shipper portal becomes available.
Who can do this
- Anyone preparing a shipper application can understand the review and publication process.
- Only the submitted Shipper owner can view and respond to its actual approval state or requested changes.
Before you start
- Submit the complete shipper registration.
- Keep access to the registered email and phone for review communication.
Steps
- After submission, confirm the Pending Approval page loads and do not submit a second registration.
- Monitor the registered email and portal for approval, rejection, or a request to correct specific information.
- If changes are requested, return to Registration through the provided action, edit only the requested fields, recheck dependent services/locations/plan details, and resubmit.
- If approved, sign in again when requested and confirm Dashboard plus the permitted shipper navigation loads.
- Before accepting client work, review business profile, services/pricing, SLA, payout account, and plan status because approval does not complete every operational setup item.
Fields and decisions
- Pending means the application is awaiting admin review, not that the account is broken.
- Requested changes should identify a registration section; changing unrelated prices or locations can alter the reviewed application.
- Approved permits portal access, but incomplete payout or contract state can still block money or work.
Finished when
- Approved accounts can enter the shipper portal.
- Requested-change applications can edit and resubmit the corrected registration.
- The displayed state and review message agree with the latest email.
What this changes
- Approval changes account access and may publish eligible shipper profile information.
- Resubmission updates the application reviewed by admins.
Common problems
The page remains pending after receiving an approval email.
Sign out and back in, then refresh once. If it remains pending, capture both the email time and current page.
Requested changes cannot be edited.
Use the action supplied with the review message and confirm you are the owner account, not a team member.
Approval succeeds but operational menus are blocked.
Check plan, profile, services, payout, and contract prerequisites; approval alone does not create a client contract.
Safety checks
- Do not create duplicate shipper accounts while review is pending.
- Do not email identity documents outside the designated upload/review process unless support provides an approved secure method.
- Contact support when status conflicts with the latest review message, requested fields cannot be opened, or pending review remains unchanged beyond the communicated review period. Include the account email and submission/review timestamps.
Owner: Fulfield Product Support | Content version: 2026.09.01.1 | Last verified: 2026-09-01